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I'm a freak about scratches, dings, and cosmetic issues. Will my bike be perfect when it arrives? No way! We only sell bikes that have issues of some sort. That's why it's such a good deal! We actually like scratches, dings and scars. To quote an old Poi Dog Pondering song...'They are a map of the adventures and places you've been...' How to reach us At Bike Island we respect your knowledge and your ability to buy what you need...if , however, you need some help or have some questions, just ask. We'll answer promptly and try to help you out. Bikes are fun and you should have fun at Bike Island! On Bike Island we want to sell the things we like to use and the bike stuff we believe in. Of course, there are a few things we can not get or we can not offer a great deal on. The items we do sell are all great products that we feel good about sending to you. If you want something you don't see, let us know and we'll try to help. At Bike Island we do not harvest your personal statistics, credit card numbers, or email addresses. We don't sell, trade, or exchange any of this info so don't worry...your secrets are safe with us. What? You are not happy with the item you bought from us? How can we help you? We want you to be happy. If you want to exchange it, no problem...we can do that...just ship it back in new condition and we'll send you something else. We will even pay the shipping back to you. If you just do not want it and can not find anything else that you do want, we will refund your money less 10% to cover our original shipping out [this should be 17% - but it is really hard to do 17 percent minus something in your head]. You just ship the offending item back in new condition...Easy returns on BIKE ISLAND. On Bike Island, we do not like knock-offs, rejects, OEM take-offs, old technology, or Grey market non-warrantied junk...Everything we sell is brand new, in the original package. At Bike Island, we do not believe that you should be punished with higher prices if you don't have a 'reward card' or a 'discount code' or know the 'secret handshake'. Everyone gets the same great deals and free shipping all the time! On Bike Island, we use USPS and UPS -- Most small items we sell, we send via Priority mail -- 2 to 3 days from here at Bike Island to your door. Larger items we send via the guys in the brown trucks and that takes 3-4 days usually ... kool deal, and we pay for the shipping. From Bike Island, we will happily ship your item anywhere within the contiguous United States that your credit card is billed to. On Bike Island we do not charge shipping and we ship fast. Sure we know that shipping can be a big profit center for most web sites. But we hate it when we buy online, get to the check out and BOOM , there it is EXTRA COST to ship...Since we do not like to pay shipping when we buy, we won't charge you either...sound fair? 1. You should have FUN buying bike stuff for a great price and never have to pay shipping. 2. We should have FUN getting your items to you quickly and being surrounded by all this neat bike stuff. 3.Your purchases should be carried to you right away by the postman. 4. Everyone should get Free health care or Rum [pick one].

For More Information ...

Please feel free to contact us by any of the following methods:

We love Email:

info@bikeisland.com

Store Location:

2901 S. Shepherd Drive
Houston, Texas 77098

Phone:

(972) 272-3627

 

Sorry...we do not take orders over the phone.

Hours of Operation:

9:00 am to 5:00 pm (Central Time)

This location does not accept returns or mail in orders.
Please email us for Return Instructions. Thanks!

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